Curious about the magic behind the disappearing (and reappearing) bins? We've answered some of the most common questions we get about our service, so you can see how Binzey makes trash day disappear (almost like magic!).

FAQs

  • We move your trash bins to the curb before your scheduled trash pickup and return them to their designated spot afterward.

  • We offer both weekly recurring plans and one-time services.

  • We move bins to the curb the evening before your trash pickup day and return them the same day after pickup. Exact times depend on your local trash collection schedule.

  • Item descriptionPricing varies depending on frequency and the number of bins.
    Examples:

    • Weekly Service: Starting at $39.99 per month for 1-2 bins.

    • One-Time Service: Up to $65 per bin per service.

    Contact us for a personalized quote.

  • We accept credit/debit cards. All payment plans are recurring unless canceled before the next billing date.

  • Yes, we offer discounts for 6-month and annual plans.

  • We monitor holiday schedules and adjust our service accordingly. We will move your bins the morning of the revised pickup day.

  • Yes, we operate in most weather conditions. In extreme weather, we may adjust schedules for safety and will notify you.

  • We will still return your bin to its designated spot and can assist with re-coordinating if needed.

  • We handle your bins carefully to avoid damage to them or your property. We ensure bins are placed neatly at the curb and returned to their original spot.

  • You can sign up on our website or by calling us. We will need your address, trash pickup schedule, and number of bins to confirm your start date.

  • Yes, you can pause or cancel at any time with at least 14 days' notice. There are no hidden fees for stopping service. There are no refunds for canceling 6-month or annual plans.

  • Contact us or check our service area map on our website to see if we serve your area.

  • You can update your account details, payment method, or service schedule via our online portal or by contacting customer service.

  • Yes, we handle trash, recycling, and compost bins.

  • We will still move your bin to the curb and back unless you notify us in advance.

  • We primarily serve residential customers but can discuss custom solutions for small businesses.

  • Our pricing is transparent, with no hidden fees. Any extra services, like bin cleaning or managing additional bins, will have clearly stated costs.