Service
Details and terms
HOA Communities
Nationwide Solutions, Expanding Horizons:
Binzey Now Serves Communities Nationwide
We are thrilled to announce a significant expansion of our Community Enrichment Program!
While our availability checker at https://www.binzey.com/service-area remains the primary resource for individual residential home service areas, we have now broadened our scope to provide our comprehensive waste management solutions to Homeowner Associations (HOAs) and Multifamily dwellings across the entire United States. This nationwide expansion reflects our commitment to serving diverse communities with the same level of excellence and efficiency.
Streamline Your HOA/Multifamily with Binzey
To explore how Binzey can enhance your HOA or Multifamily property, receive detailed information, or begin the seamless onboarding process, we invite you to connect with our National Sales Director, Dustin Mishler. He is prepared to answer your questions and tailor a service package that aligns with your specific needs, or feel free to fill out the form below.
Dustin Mishler
Co-Founder / National Sales Director
Your Guide to a Cleaner,
Easier Trash Day
Enhance your HOA community's appeal and resident satisfaction with Binzey's tailored waste management programs. We provide comprehensive services designed to streamline waste logistics and maintain pristine common areas, from our scheduled Bin Valet and Cleaning to specialized Cardboard Courier solutions and large-scale cleanups with our Big Haul and Super Scoopers. Here's a clear explanation of how each program contributes to a cleaner, more harmonious community environment.
We keep you informed every step of the way. Get a 15-minute arrival email with tracking, plus a follow-up email with a picture confirming your completed service.
Never Miss a Beat
with Binzey's Notifications
Binzey keeps you informed every step of the way. You'll receive an email notification approximately 15 minutes before your Bin Valet is scheduled to arrive at your property. This gives you a heads-up so you know when to expect us, and you can make any necessary preparations.
Know When to Expect Us
Our email notifications allow you to track your Bin Valet's estimated arrival time. This real-time tracking feature gives you greater control over your schedule and lets you see exactly when your service will begin.
Track Your Bin Valet's Progress
After your Bin Valet service is complete, you'll receive a follow-up email that includes a picture of your completed service. This provides visual confirmation that your bins have been taken to the curb, returned to their place, or that other services were completed, giving you peace of mind.
Visual Proof of Service
Behind the Binzey Magic:
How It Works & FAQs
Interested in how Binzey enhances your community's cleanliness and streamlines waste management? We've compiled answers to common inquiries about our HOA Community Enrichment Program, showcasing how we create a seamless and efficient waste solution for your residents, ensuring a consistently pristine environment.
Bin Valet
Here's how your Bin Valet service will work: Getting started with Binzey's Bin Valet service for your HOA is simple! Our service will begin on your communities’ next scheduled trash day within one week of onboarding. We'll use this time to add your residents’ information to our system and optimize our routes. Example of timing: if your trash is collected Friday at 8:00 AM, our team will move your bins to the curb between 4:30 PM and 11:30 PM Thursday evening, or in rare cases, as late as Friday morning, at least 2 hours before pickup. Each resident can expect an email notification typically within 15 minutes of our arrival, including a picture of their bins at the curb. We'll then return the bins Friday evening between 4:30 PM and 11:30 PM, and send you another email with a picture confirming their return.
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Binzey Terms & Conditions of Service: Bin Valet Service (Including Specific Provisions for Homeowners' Associations (HOAs))
This is an agreement between you and Binzey LLC (and its affiliates, "Binzey" or "we"). Before using Binzey's Bin Valet service, please read these Binzey Terms and Conditions of Service, the Binzey Privacy Notice, the Binzey Recurring Payment Terms and Conditions, and other applicable rules, policies, and terms on the Binzey website or available through your Binzey app (collectively, this "Agreement"). By using Binzey's Bin Valet service, you agree to be bound by these terms. If you do not accept these terms, you may not use Binzey's Bin Valet service.
Bin Valet Service Agreement
You agree to hire Binzey LLC to manage your waste and recycling cans at the specified address.
You agree to pay Binzey in advance for the service period selected.
Definitions
"Bin Valet" refers to Binzey's can management service, including the Binzey app and related services.
"Software" means all software (including updates) and related documentation provided for use with Binzey.
Helpers" are people employed or contracted by Binzey LLC to provide the Bin Valet service."HOA" refers to a Homeowners' Association.
Home Access
By subscribing to Bin Valet, you authorize Binzey and its helpers to access your property to take out and return your waste and recycling cans.
You confirm you have the right to grant this access.
Ensure Binzey or its helpers can access your cans on the scheduled service dates.
No credit or refund will be provided if access is not available.
Service Details
Service days and times are subject to change due to holidays, weather, or unforeseen circumstances. Binzey will do its best to notify customers of any changes.
Binzey or its helpers will take out your waste and recycling cans the evening before your designated trash day and return them the evening after pick-up.
Binzey will manage up to 2 bins per week, totaling 8 bins per month. More than 2 bins will be a separate charge.
Binzey or its helpers will take out your waste and recycling cans on your designated trash day and return them after pick-up.
Binzey will manage 2 bins per week, totaling 8 visits per month.
Service Commencement
Your Bin Valet service will begin on your next scheduled waste collection day in the upcoming week. For example, if you sign up on a Monday and your regular trash pickup is on Fridays, your Binzey service will start the following Friday, not the Friday of the same week you signed up.
This allows us time to properly integrate your information into our system, optimize our routes for efficient service, and coordinate with our team.
Please allow 24-48 hours for payment processing.
You will receive a confirmation email with your service start date.
Service commencement may be delayed in rare cases due to unforeseen circumstances.
Can Access
You must ensure Binzey or its helpers have access to your cans on the scheduled service day.
This includes providing gate entry codes, lock combinations, and relocating pets.
No service will be provided if access is blocked, and no credit or refund will be given.
Binzey reserves the right to decline service for any reason.
Pricing and Payment
General: All prices are subject to change.
Bin Valet: You agree to pay Binzey the current fee for the service period selected (monthly, semi-annual, or yearly) plus applicable taxes.
Binzey may change the fee at any time with 2 months' notice.
If you do not agree with the new fee, you can cancel the service.
Service is billed at the beginning of each service period on a recurring basis. Billing continues until you cancel the service.
All applicable taxes will be added to the service fee.
Cancellation, Transfers, and Refunds
Bin Valet: You may cancel your Bin Valet service at any time. All payments are non-refundable. You may transfer or gift your remaining service to another party within our service area. To cancel, transfer, or gift your service, please contact customer support.
Responsibilities
Pets: You are responsible for restraining your pets.
Vehicles: Binzey is not responsible for any damage caused to vehicles by waste or recycling cans.
Safety: You must maintain code compliance with city regulations, such as fencing and gates.
Customer Satisfaction: If you are not satisfied with the service, notify Binzey within 7 days to resolve the issue.
HOA specific provisions**
Designated Contact:** If you are an HOA utilizing this service, you must designate a point of contact for all service-related communications.
HOA Responsibility:** HOAs are responsible for informing residents of these terms and conditions.
Resident Responsibility:** Individual residents utilizing the service within an HOA agreement are still responsible for ensuring Binzey helpers have access to the cans.
Payment responsibility:** The HOA is responsible for all payments unless otherwise agreed upon in writing between Binzey and the HOA.
Changes to Binzey
We may change, suspend, or discontinue Binzey at any time without notice.
Changes to this Agreement will be posted on the Binzey website (www.binzey.com).
Continued use of Binzey constitutes acceptance of the revised terms.
Contact Information
For help, contact Customer Service at help@binzey.com.
Short-Term Rental Liability
If the property is used for short-term rentals, Binzey is not liable for any fines or penalties from the Homeowner Association (HOA) related to trash can management. The customer is responsible for following all HOA rules.
Disputes/Binding Arbitration
Any dispute arising from this Agreement or Binzey services is subject to binding arbitration and other terms in the Binzey Conditions of Use. By using Binzey, you agree to these terms.
Disclaimer
Binzey is not responsible for damage to waste or recycling cans or property due to acts of nature, fire, vandalism, misuse, or abuse.
Binzey is also not liable for damage to vehicles caused by waste or recycling cans.
Binzey is not responsible for trash that is not removed by the city, due to city regulations.
Binzey is not responsible for any items that are placed in the customers trash cans by a third party.
Binzey is not responsible for any fines that are applied by the city due to improper trash placement by the customer.
Binzey is not responsible for any damage to the customer's property due to weather.
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Binzey provides a convenient curbside bin valet service. We handle the task of moving residents' trash and recycling bins to and from the curb on collection days. This service enhances community aesthetics, reduces resident workload, and minimizes bin clutter along streets, leading to a cleaner, more organized neighborhood.
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By ensuring bins are promptly returned to their designated storage areas after collection, Binzey eliminates the problem of bins being left out for days, improving the overall appearance of your HOA.
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Absolutely. Binzey's consistent and reliable service minimizes confusion and disputes related to bin placement, reducing HOA management workload and resident complaints.
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Binzey understands the importance of protecting your residents. It is very important that Binzey provides documentation proving that they are fully insured. We will be sure to have those documents on file before any services begin.
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Binzey works closely with your HOA and existing waste management provider to align our service with your established collection schedule. We ensure seamless coordination and timely bin movement.
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We provide a streamlined onboarding process, including clear communication with residents, service schedule dissemination, and any necessary bin identification.
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Binzey offers clear communication channels for residents to notify us of any special requests or temporary changes to their bin placement, ensuring flexible and responsive service.
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Binzey monitors weather forecasts and holiday schedules, proactively communicating any service adjustments to residents and ensuring bins are managed appropriately.
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Binzey is committed to handling bins with care. We have protocols in place to address any accidental damage or spills that may occur during the service.
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Binzey offers competitive pricing tailored to the specific needs and size of your HOA. We can provide a detailed quote based on factors such as the number of households, service frequency, and any additional requirements.
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Binzey offers flexible contract terms and service agreements to accommodate the needs of your HOA. We can discuss options for long-term partnerships or shorter-term trial periods.
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Binzey can accommodate both optional and mandatory service models, depending on your HOA's preferences and budget.
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Binzey offers convenient payment options and flexible billing cycles to accommodate your HOA's financial management.
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Binzey offers many additional services to enhance the cleanliness and maintenance of your community. Please inquire about available options.
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Binzey's team is trained to handle bins with care and respect residents' property. We adhere to strict safety protocols and maintain a professional demeanor at all times.
Big Haul
Here's how our Big Haul Works: Got a big cleanup? Binzey's Big Haul is your answer! Snag a 15-yard dump trailer by booking online!– we'll drop it right at your desired location. Load it up at your own pace, using those handy barn doors, and haul away as much as you need during your rental (starting at just $350!). When you're done, we whisk it all away, dumping the final load, leaving you clutter-free. Just a heads-up, we can't take the messy stuff like dirt, paint, or hazardous waste, so give us a shout if you're unsure about anything. Let Binzey make your cleanup a breeze!
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This is an agreement between you and Binzey LLC (and its affiliates, "Binzey" or "we"). Before using Binzey's Big Haul service, please read these Binzey Terms and Conditions of Service, the Binzey Privacy Notice, and other applicable rules, policies, and terms on the Binzey website or available through your Binzey app (collectively, this "Agreement"). By using Binzey's Big Haul service, you agree to be bound by these terms. If you do not accept these terms, you may not use Binzey's Big Haul service.
Big Haul Service Agreement (Including Specific Provisions for Homeowners' Associations (HOAs))
By using Binzey’s Big Haul service, you agree to the following terms:
Trailer Loading
The Big Haul service provides a level trailer load for the removal of trash or debris.
The trailer is not to be filled higher than the side walls of the trailer.
You are responsible for loading the trailer yourself in a safe and secure manner.
Scheduling and Notice
You must provide Binzey with appropriate notice regarding when you would like the trailer picked up. A minimum of 24 hours notice is required.
Trailer Use and Liability
If you tow the trailer for any reason, you assume full responsibility for any damages incurred for the duration of your rental. You are responsible for any tickets or fines that are acquired while the trailer is in your care.
Binzey is not responsible for any injuries sustained while loading and/or unloading items into the trailer. Please load responsibly.
Binzey is not liable for any damages to other property or vehicles due to the misuse or negligence of the renter.
Payment
Payment must be made in advance through the Binzey website.
The customer is responsible for any over weight fees that may be incurred at the landfill.
Prohibited Items
Prohibited items include but are not limited to: hazardous materials, paint, tires, and chemicals. A list of prohibited items can be viewed on the Binzey website.
Trailer Placement
The trailer must be placed on a solid level surface.
Trailer placement is at the driver's discretion, and the driver has the right to refuse placement if the location is deemed unsafe.
Any damage to driveways or property due to trailer placement is the customer's responsibility.
HOA Specific Provisions
Designated Contact: If you are an HOA utilizing this service, you must designate a point of contact for all service-related communications.
HOA Responsibility: HOAs are responsible for informing residents of these terms and conditions, including prohibited items and loading guidelines.
Common Area Placement: For placement in common areas, the HOA is responsible for ensuring the location is safe, accessible, and does not obstruct traffic or utilities. The HOA is responsible for any damages incurred to common areas.
Resident Responsibility:Individual residents utilizing the trailer within an HOA agreement are still responsible for safe loading, prohibited item adherence, and responsibility for tickets or fines.
Payment responsibility: The HOA is responsible for all payments unless otherwise agreed upon in writing between Binzey and the HOA.
Acknowledgement
By utilizing this service, you acknowledge and accept these terms.
Definitions
"Big Haul" refers to the trailer rental trash and debris removal service.
"Helpers" are people employed or contracted by Binzey LLC to provide the Big Haul service.
"HOA" refers to a Homeowners' Association.
Service Details
See the Big Haul section of the Binzey website (www.binzey.com) for details on the trailer rental service.
Service Commencement
Big Haul service commencement will be scheduled after payment is processed and customer scheduling is completed.
Pricing and Payment
Payment for Big Haul services is due in advance when you book the service through the Binzey website. We accept major credit cards.
Cancellation and Refunds
Big haul service is non-refundable once the trailer has been delivered.
Responsibilities
Vehicles: Binzey is not responsible for any damage caused to vehicles by the Big Haul trailer.
Customer Satisfaction: If you are not satisfied with the service, notify Binzey within 7 days to resolve the issue.
Changes to Binzey
We may change, suspend, or discontinue Binzey at any time without notice.
Changes to this Agreement will be posted on the Binzey website (www.binzey.com).
Continued use of Binzey constitutes acceptance of the revised terms.
Contact Information
For help, contact Customer Service at help@binzey.com.
Disputes/Binding Arbitration
Any dispute arising from this Agreement or Binzey services is subject to binding arbitration and other terms in the Binzey Conditions of Use. By using Binzey, you agree to these terms.
Disclaimer
Binzey is also not liable for damage to vehicles caused by the Big Haul trailer.
Binzey is not responsible for damage to personal items that are placed in the Big Haul trailer.
Binzey is not responsible for damage to underground utilities that are not properly marked by the customer.
Binzey is not responsible for any damage to the customer's property due to weather.
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Binzey handles a wide range of bulk waste, including yard debris (branches, leaves, shrubs), old furniture, appliances, construction debris (non-hazardous), and general clutter. We can accommodate various materials generated from community cleanups, landscaping projects, and resident move-outs.
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You can schedule a pickup by calling us directly at the number listed on our website or by submitting a request through the online contact form. We'll work with you to find a convenient date and time that fits your HOA's schedule.
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Yes, we can accommodate multiple pickups and recurring services. We can develop a customized plan for your HOA, whether you need a one-time large haul or regular scheduled pickups.
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Please refer to our website or contact us directly to confirm if we serve your specific HOA location.
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We recommend scheduling your pickup as early as possible to ensure availability, especially during peak seasons. However, we strive to accommodate urgent requests whenever possible.
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Pricing is typically based on the volume and type of waste, as well as the time and labor involved. We can provide a free, no-obligation estimate after assessing your specific needs.
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Yes, we offer competitive pricing and can discuss potential discounts for HOAs with ongoing needs or large projects. Please contact us to discuss your specific requirements.
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We accept all major credit cards. We can also set up invoicing for HOAs with established accounts.
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Yes, we provide detailed invoices outlining the services rendered and associated costs for your HOA's records.
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Absolutely. We understand the importance of clear communication and can coordinate directly with your HOA management or board members to ensure a smooth and efficient process.
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We prioritize efficiency and professionalism. Our team is trained to work quickly and respectfully, minimizing disruption to your residents and property. We will coordinate pickup locations and times with your HOA to reduce impact.
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Yes, we are committed to responsible waste disposal. We ensure that all waste is disposed of in accordance with local regulations, and we recycle materials whenever possible.
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Yes, we are fully insured. We can provide proof of insurance upon request for your HOA's records.
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While enforcement is ultimately the responsibility of the HOA, we can coordinate with your team to ensure residents are placing acceptable materials for pickup and provide guidance where needed.
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We can provide before and after photos upon request, as a record of the work completed. Please let us know if this is a requirement for your HOA.
Super Scoopers
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This is an agreement between you and Binzey LLC (and its affiliates, "Binzey" or "we"). Before using Binzey's Super Scoopers service, please read these Binzey Terms and Conditions of Service, the Binzey Privacy Notice, and other applicable rules, policies, and terms on the Binzey website or available through your Binzey app (collectively, this "Agreement"). By using Binzey's Super Scoopers service, you agree to be bound by these terms. If you do not accept these terms, you may not use Binzey's Super Scoopers service.
Super Scoopers Service Agreement
By using Binzey’s Super Scoopers service, you agree to the following terms:
The Super Scoopers service includes the removal and haul-away of pet waste from your property.
By subscribing to Super Scoopers, you give Binzey the right to enter your property to complete the task as expected.
You must ensure our team has safe and unobstructed access to the areas requiring service. This includes unlocking gates, and restraining pets.
Binzey is not liable for any damage to gates, yards, pets, or other property while performing this service, unless due to gross negligence on the part of Binzey.
Either party may terminate the service at any time with 24 hours notice.
Payment must be made in advance through the Binzey website, or through a recurring subscription.
Super Scoopers service does not include the removal of pet waste inside of the home.
Super Scoopers service is limited to the removal of dog feces. Cat feces inside of litter boxes is not included.
By utilizing this service, you acknowledge and accept these terms.
Definitions
"Super Scoopers" refers to the pet waste removal and haul away service.
"Helpers" are people employed or contracted by Binzey LLC to provide the Super Scoopers service.
Home Access
By subscribing to Super Scoopers, you authorize Binzey and its helpers to access your property to remove pet waste.
You confirm you have the right to grant this access.
Ensure Binzey or its helpers can access your pet waste areas on the scheduled service dates.
No credit or refund will be provided if access is not available.
Service Details
See the Super Scoopers section of the Binzey website for details on the pet waste removal service.
Service days and times are subject to change due to holidays, weather, or unforeseen circumstances. Binzey will do its best to notify customers of any changes.
Service Commencement
Super Scoopers service commencement will be scheduled after payment is processed and customer scheduling is completed.
Area Access
You must ensure Binzey or its helpers have access to your pet waste areas on the scheduled service day.
This includes providing gate entry codes, lock combinations, and relocating pets.
No service will be provided if access is blocked, and no credit or refund will be given.
Binzey reserves the right to decline service for any reason.
Pricing and Payment
Payment for Super Scoopers services is due in advance when you book the service through the Binzey website, or through a recurring subscription. We accept major credit cards.
Cancellation and Refunds
Super Scoopers service can be canceled with 24 hours notice.
Recurring subscriptions can be canceled at any time.
Responsibilities
Pets: You are responsible for restraining your pets.
Customer Satisfaction: If you are not satisfied with the service, notify Binzey within 7 days to resolve the issue.
Changes to Binzey
We may change, suspend, or discontinue Binzey at any time without notice.
Changes to this Agreement will be posted on the Binzey website.
Continued use of Binzey constitutes acceptance of the revised terms.
Contact Information
For help, contact Customer Service at help@binzey.com.
Disputes/Binding Arbitration
Any dispute arising from this Agreement or Binzey services is subject to binding arbitration and other terms in the Binzey Conditions of Use. By using Binzey, you agree to these terms.
Disclaimer
Binzey is not responsible for any damage to pets that are not properly restrained during services.
Binzey is not responsible for any damage to the customers property due to the removal of pet waste.
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Binzey Super Scoopers provides professional pet waste removal services. This helps maintain clean, sanitary, and aesthetically pleasing properties within your HOA, improving resident satisfaction and property values.
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While most residents are responsible, a professional service ensures consistent and thorough cleanup. It eliminates the issue of missed spots, reduces complaints, and frees up HOA resources from dealing with pet waste management.
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Binzey Super Scoopers handles the proper disposal of collected pet waste, adhering to local regulations. This is included in our service.
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We can service all common areas, including parks, greenbelts, walking paths, dog parks, and any other designated pet-friendly spaces within your HOA. Additionally, we offer services for individual resident properties within the HOA, upon request. We can customize a comprehensive service plan to fit your specific needs, encompassing both common areas and individual homes.
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We offer flexible scheduling options, including weekly, bi-weekly, or monthly services. We can work with your HOA to create a schedule that aligns with your community's needs and budget.
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Our technicians are trained to be courteous and professional. They will clearly identify themselves and work efficiently to minimize disruption. We also use safe and sanitary equipment.
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We strive to maintain our schedule, but in cases of severe weather, we will reschedule the service as soon as conditions allow. We will communicate any changes promptly.
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Our technicians are experienced in navigating various terrains and are equipped to handle challenging areas. We will ensure thorough cleaning even in difficult-to-reach spots.
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Pricing is based on the size of the area to be serviced, the frequency of visits, and the specific needs of your HOA. We offer customized quotes after assessing your property.
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We typically offer service agreements to ensure consistent and reliable service. Contract terms are flexible and can be tailored to your HOA's preferences. We offer month to month contracts, and longer term contracts.
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Yes, we can provide regular reports detailing the services performed, if requested, to help your HOA maintain records.
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We can provide informational materials, such as flyers or signage, to help you communicate the benefits of the service to your residents. We can also assist with announcements on your HOA website or newsletters.
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We encourage open communication and are happy to address any concerns or special requests from residents. Your HOA can act as the central point of contact, or we can establish a direct communication channel.
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Yes, we are happy to adhere to your HOA's existing rules and regulations regarding pet waste management. We see ourselves as a partner in helping your community maintain its standards.
Enhance your community's appeal and promote a healthier environment with Super Scoopers. Our service offers a comprehensive pet waste removal solution, ensuring common areas and resident yards remain pristine. Our trained technicians meticulously locate and remove pet waste, adhering to all local regulations, including sealed bag disposal and equipment disinfection. We offer flexible scheduling – weekly, bi-weekly, or monthly – to maintain consistent cleanliness across properties up to half an acre, with tailored plans for larger areas. Partnering with Super Scoopers not only improves the aesthetic of your HOA but also reduces potential health risks associated with unattended pet waste. Consider bundling our service with other Binzey waste management solutions for a complete community maintenance package. Super Scoopers: delivering a clean, enjoyable environment for all residents.
Cardboard Courier
Cardboard Courier offers a streamlined cardboard recycling solution tailored for your community. To ensure the most efficient service and minimize disruptions, pickup days will be scheduled to align with other community services. Schedule a one-time pickup or set up a recurring service as needed. You'll receive an email notification approximately 15 minutes before our arrival. Please place flattened cardboard boxes in an easily accessible outdoor location on your scheduled pickup day, keeping them dry and protected from weather. After collection, you'll receive an email confirmation. Let Cardboard Courier handle your cardboard recycling, contributing to a clean and well-maintained community!
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Binzey Terms & Conditions of Service: Cardboard Courier Service (Including HOA Provisions)
This is an agreement between you (individual customer or Homeowners' Association, "HOA") and Binzey LLC (and its affiliates, "Binzey" or "we"). Before using Binzey's Cardboard Courier service, please read these Binzey Terms and Conditions of Service, the Binzey Privacy Notice, and other applicable rules, policies, and terms on the Binzey website (www.binzey.com) or available through your Binzey app (collectively, this "Agreement"). By using Binzey's Cardboard Courier service, you agree to be bound by these terms. If you do not accept these terms, you may not use Binzey's Cardboard Courier service.
Cardboard Courier Service Agreement
By using Binzey’s Cardboard Courier service, you agree to the following terms:
The Cardboard Courier service includes the collection and removal of flattened cardboard boxes from your designated collection point.
Cardboard must be flattened and bundled.
You must provide Binzey with a clear and accessible collection point.
Binzey is not responsible for cardboard that is wet or heavily soiled.
Payment must be made in advance through the Binzey website, or through a recurring subscription.
Binzey has the right to refuse service if the cardboard is not properly prepared or if the collection point is deemed unsafe or inaccessible.
HOA Specific Provisions:
HOAs must designate a common collection point that is easily accessible for Binzey's helpers.
HOAs are responsible for communicating the service terms and collection guidelines to their residents.
HOAs are responsible for ensuring resident compliance with cardboard preparation and collection point guidelines.
Binzey will coordinate service schedules and any necessary adjustments with the designated HOA representative.
HOAs are responsible for the payment of agreed-upon service fees.
By utilizing this service, you acknowledge and accept these terms.
Definitions
"Cardboard Courier" refers to the cardboard box removal service.
"Helpers" are people employed or contracted by Binzey LLC to provide the Cardboard Courier service.
Home/Property Access
By subscribing to Cardboard Courier, you authorize Binzey and its helpers to access your property or designated HOA collection point to collect cardboard.
You confirm you have the right to grant this access.
Ensure Binzey or its helpers can access your cardboard on the scheduled service dates.
No credit or refund will be provided if access is not available.
Service Details
See the Cardboard Courier section of the Binzey website (www.binzey.com) for details on the cardboard removal service.
Service days and times are subject to change due to holidays, weather, or unforeseen circumstances. Binzey will do its best to notify customers and HOAs of any changes.
Service Commencement
Cardboard Courier service commencement will be scheduled after payment is processed and customer or HOA scheduling is completed.
Area Access
You must provide Binzey with a clear and accessible collection point.
Binzey reserves the right to decline service for any reason, including but not limited to safety concerns or inaccessible collection points.
Pricing and Payment
Payment for Cardboard Courier services is due in advance when you book the service through the Binzey website, or through a recurring subscription. We accept major credit cards.
HOA Specific Provisions: Payment terms and schedules will be agreed upon in the separate agreement between Binzey and the HOA.
Cancellation and Refunds
Cardboard Courier service can be canceled with 24 hours notice.
Recurring subscriptions can be canceled at any time.
HOA Specific Provisions: Cancellation and refund policies for HOAs will be detailed in the separate agreement between Binzey and the HOA.
Responsibilities
Customer Satisfaction: If you are not satisfied with the service, notify Binzey within 7 days to resolve the issue.
HOA Specific Provisions: HOAs are responsible for relaying resident feedback to Binzey and for ensuring resident compliance with service guidelines.
Changes to Binzey
We may change, suspend, or discontinue Binzey at any time without notice.
Changes to this Agreement will be posted on the Binzey website (www.binzey.com).
Continued use of Binzey constitutes acceptance of the revised terms.
Contact Information
For help, contact Customer Service at help@binzey.com.
Disputes/Binding Arbitration
Any dispute arising from this Agreement or Binzey services is subject to binding arbitration and other terms in the Binzey Conditions of Use. By using Binzey, you agree to these terms.
Disclaimer
Binzey is not responsible for damage to cardboard boxes due to weather.
Binzey is not responsible for any damage to the customer's property or HOA common area due to the placement of cardboard boxes.
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Binzey provides a convenient and eco-friendly solution for managing cardboard waste. We collect flattened cardboard boxes directly from residents' doorsteps, eliminating the need for bulky bins or overflowing community recycling areas. This benefits your HOA by:
Reducing unsightly clutter and improving community aesthetics.
Streamlining recycling processes and potentially lowering waste management costs.
Promoting sustainability and demonstrating your HOA's commitment to environmental responsibility.
Reducing the amount of cardboard that fills up your community dumpsters.
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We work closely with your HOA to understand the typical volume of cardboard waste generated within your community. Based on this assessment, we'll establish a customized pickup schedule that aligns with your needs. This could involve weekly, bi-weekly, or monthly pickups, depending on your community size and waste patterns.
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Residents are responsible for flattening their cardboard boxes and placing them neatly at their designated pickup location (typically their doorstep) on the scheduled collection day. We provide clear guidelines and communication materials to ensure residents understand the process.
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Our trained couriers are professional and respectful of your community's property. We prioritize efficient and clean pickups, minimizing disruption and ensuring that no debris is left behind. We are insured, and take care to maintain a neat appearance.
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Yes, Binzey can handle cardboard items of all sizes and shapes. We have the necessary tools and expertise to manage even large or irregularly shaped items. If an item is too large for standard collection, our couriers will safely cut it down to a manageable size on-site to ensure proper removal.
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Our pricing is based on factors such as the frequency of pickups, the number of participating households, and the overall volume of cardboard collected. We offer transparent and competitive rates, and billing can be arranged on a monthly, quarterly, or annual basis, according to your HOA's preferences.
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We ensure that all collected cardboard is recycled responsibly. By diverting cardboard from landfills, we help reduce greenhouse gas emissions, conserve natural resources, and promote a circular economy.
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We provide a dedicated point of contact for your HOA. You can reach us via phone, email, or through our website. We are committed to prompt and responsive communication.
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Absolutely. We offer educational resources, including flyers, digital materials, and presentations, to help your residents understand the importance of cardboard recycling and participate effectively in the Binzey service.
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The process is simple: Contact us to schedule a consultation. We'll assess your community's needs and provide a customized service proposal. Upon agreement, we'll establish a service schedule and provide necessary communication materials. We'll begin our reliable and efficient cardboard collection service.
Bin Bath
Here's how our Bin Bath service works: We provide a thorough cleaning for up to two of your trash bins, with the option to add more. To optimize our pressure washing schedule, all Bin Bath services take place on the first trash day of the month. Simply schedule your cleaning online or by phone. You'll receive an email notification approximately 15 minutes before our arrival. Our team will then professionally clean, sanitize, and deodorize your bins. Once the job is complete, you'll receive another email with a picture of your sparkling clean bins.
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Binzey Terms & Conditions of Service: Bin Bath Service (Including HOA Provisions)
This is an agreement between you (individual homeowner or Homeowners' Association, "HOA") and Binzey LLC (and its affiliates, "Binzey" or "we"). Before using Binzey's Bin Bath service, please read these Binzey Terms and Conditions of Service, the Binzey Privacy Notice, and other applicable rules, policies, and terms on the Binzey website (www.binzey.com) or available through your Binzey app (collectively, this "Agreement"). By using Binzey's Bin Bath service, you agree to be bound by these terms. If you do not accept these terms, you may not use Binzey's Bin Bath service.
Bin Bath Service Agreement
By using Binzey’s Bin Bath service, you agree to the following terms:
The Bin Bath service provides cleaning and sanitization of your waste and/or recycling bins at the specified address(es).
Bins must be empty on the scheduled service day.
You must ensure our team has safe and unobstructed access to the bins requiring service.
Binzey is not liable for any damage to bins that are already damaged prior to cleaning.
Payment must be made in advance through the Binzey website, or through a recurring subscription.
Binzey has the right to refuse service if the bins are not empty or deemed to contain hazardous materials.
For HOAs: This agreement applies to all residents within the HOA who are part of the agreed-upon service. The HOA is responsible for communicating these terms to its residents.
For HOAs: The HOA represents that it has the authority to enter into this agreement on behalf of its members.
By utilizing this service, you acknowledge and accept these terms.
Definitions
"Bin Bath" refers to the waste and recycling bin cleaning and sanitization service.
"Helpers" are people employed or contracted by Binzey LLC to provide the Bin Bath service.
"HOA" refers to a Homeowners' Association.
Home Access
You must ensure Binzey or its helpers have access to your bins on the scheduled service day.
This includes ensuring bins are left at the curb after being emptied by your trash removal company.
No service will be provided if helpers can not gain access, or if the bins are not empty, and no credit or refund will be given.
Binzey reserves the right to decline service for any reason, including but not limited to, bins containing hazardous materials
For HOAs: The HOA is responsible for providing Binzey with necessary access information, including gate codes, access points, and resident locations.
Service Details
Service days and times are subject to change due to holidays, weather, or unforeseen circumstances. Binzey will do its best to notify customers of any changes.
Binzey or its helpers will clean and sanitize your waste and/or recycling bins on your scheduled service day.
Bins must be empty on service day.
Service Commencement
Bin Bath service commencement will be scheduled after payment is processed and customer scheduling is completed.
For HOAs: Service commencement will be coordinated with the HOA representative.
Bin Access
You must ensure Binzey or its helpers have access to your bins on the scheduled service day.
This includes providing gate entry codes, lock combinations, and relocating pets.
No service will be provided if access is blocked or if the bins are not empty, and no credit or refund will be given.
Binzey reserves the right to decline service for any reason, including but not limited to, bins containing hazardous materials.
For HOAs: The HOA is responsible for ensuring resident compliance with bin access requirements.
Pricing and Payment
Payment for Bin Bath services is due in advance when you book the service through the Binzey website, or through a recurring subscription. We accept major credit cards.
For HOAs: Pricing and payment terms will be agreed upon between Binzey and the HOA representative.
Cancellation and Refunds
Bin Bath service can be canceled with 24 hours notice.
Recurring subscriptions can be canceled at any time.
For HOAs: Cancellation and refund policies will be specified in the agreement with the HOA.
Responsibilities
Customer Satisfaction: If you are not satisfied with the service, notify Binzey within 7 days to resolve the issue.
For HOAs: The HOA is responsible for communicating resident feedback to Binzey and facilitating issue resolution.
Changes to Binzey
We may change, suspend, or discontinue Binzey at any time without notice.
Changes to this Agreement will be posted on the Binzey website (www.binzey.com).
Continued use of Binzey constitutes acceptance of the revised terms.
For HOAs: Binzey will notify the HOA representative of any significant changes to the service or terms.
Contact Information
For help, contact Customer Service at help@binzey.com.
Disputes/Binding Arbitration
Any dispute arising from this Agreement or Binzey services is subject to binding arbitration and other terms in the Binzey Conditions of Use. By using Binzey, you agree to these terms
Disclaimer
Binzey is not liable for any damage to bins that are already damaged prior to cleaning.
Binzey is not responsible for any damage to the customers property due to weather.
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The Binzey Bin Bath Program is a scheduled cleaning service for residential trash and recycling bins. It uses specialized equipment and eco-friendly cleaning solutions to eliminate odors, bacteria, and debris from bins. For HOAs, this means improved community sanitation, reduced pest attraction, and a more pleasant living environment for residents.
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Binzey offers flexible scheduling options to meet your HOA's needs. We can provide services on a monthly, bi-monthly, or quarterly basis, depending on your community's waste volume and preferences. We can work with you to find the most efficient and cost-effective schedule.
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Yes, Binzey can clean all standard residential bins, including trash bins, recycling bins, and yard waste bins. We ensure thorough cleaning of each type of bin, addressing specific cleaning needs.
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Binzey uses eco-friendly, biodegradable cleaning solutions that are safe for the environment and your community
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Binzey provides clear and timely communication regarding cleaning schedules. We can coordinate directly with your HOA management and provide residents with notifications through email, text, or community portals. We aim for a seamless and convenient experience for everyone.
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Consistent Sanitation: Ensures all bins are cleaned to a high standard, reducing inconsistencies.
Eliminates Odors and Bacteria: Professional cleaning tackles issues residents may find difficult.
Saves Time and Effort: Residents don't have to deal with the messy and time-consuming task.
Prevents Pest Infestations: Thorough cleaning reduces the attraction of pests like flies, rodents, and insects.
Maintains Community Aesthetics: Clean bins contribute to a more attractive and well-maintained community.
Reduces Water Waste: Our high pressure contained system uses less water than home cleaning methods.
Reduces Chemical Runoff: our biodegradable solutions are much better for the environment than household cleaners.
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Binzey offers flexible billing options tailored to HOA needs. We can provide consolidated billing for the entire community or work with your management company for efficient payment processing.
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Yes, Binzey is fully insured to operate within your area. We prioritize the safety and security of your community and our team.
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We understand that occasional scheduling conflicts may arise. We can work with your HOA to establish a process for handling missed cleanings, such as offering a make-up service or rescheduling for the next service date.
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Please contact us via email at help@binzey.com, through our website at www.binzey.com, or call us directly. We will schedule a consultation to assess your community's needs and provide a customized quote.
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Yes, we can provide references from other HOAs who are satisfied with our services. We believe that our reputation and customer satisfaction speak for themselves.
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Please check our website or contact us directly to confirm if we service your HOA's specific location. We are always expanding our service areas.
Trash Advanced
Here's how Binzey Trash Advanced services work: Binzey's Trash Advanced service simplifies waste removal with three options: Truckload Service for large debris piles, Large Furniture & Mattress Removal for bulky items placed outside, and Mid-Week Bin Pickup for next-day bin emptying scheduled by 5 PM the day before, all with email notifications before arrival and confirmation after removal; however, Binzey reserves the right to refuse or refund pickups not adhering to their guidelines, and oversized items may incur extra charges.
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Binzey Terms & Conditions of Service: Trash Advanced Service (Including HOA Provisions)
This is an agreement between you (including Homeowners Associations, "HOAs") and Binzey LLC (and its affiliates, "Binzey" or "we"). Before using Binzey's Trash Advanced service, please read these Binzey Terms and Conditions of Service, the Binzey Privacy Notice, and other applicable rules, policies, and terms on the Binzey website (www.binzey.com) or available through your Binzey app (collectively, this "Agreement"). By using Binzey's Trash Advanced service, you agree to be bound by these terms. If you do not accept these terms, you may not use Binzey's Trash Advanced service.
Trash Advanced Service Agreement
You agree to hire Binzey LLC to perform the trash removal services you select ("Trash Advanced Services").
You agree to pay Binzey in advance through the Binzey website for the Trash Advanced Services.
Service includes the removal of items as specified on the service request.
HOA Specific Provisions: HOAs may contract with Binzey for services on behalf of their members. HOAs are responsible for ensuring member compliance with these terms and for providing accurate information regarding service locations and items for removal.
Definitions
"Trash Advanced" refers to Binzey's one-time trash removal services, as described on the Binzey website.
"Helpers" are people employed or contracted by Binzey LLC to provide the Trash Advanced service.
Service Details
See the Trash Advanced section of the Binzey website for details on the types of trash removal services offered, including Truckload Service, Furniture & Mattress Removal, and Mid-Week Bin Pickup.
Service days and times are subject to change due to holidays, weather, or unforeseen circumstances. Binzey will do its best to notify customers of any changes.
HOA Specific Provisions: For HOA contracts, Binzey will coordinate service schedules with the HOA representative.
Service Commencement
Trash Advanced service commencement will be scheduled after payment is processed and customer scheduling is completed.
Pricing and Payment
See the Trash Advanced section of the Binzey website for pricing details.
Payment for Trash Advanced services is due in advance when you book the service through the Binzey website. We accept major credit cards.
HOA Specific Provisions: HOAs may arrange for bulk billing or alternative payment methods as agreed upon with Binzey.
Cancellation and Refunds
Trash Advanced services are non-refundable once rendered.
HOA Specific Provisions: Cancellation policies for HOA contracts may be subject to separate agreements.
Responsibilities
Customer Satisfaction: If you are not satisfied with the service, notify Binzey within 7 days to resolve the issue.
HOA Specific Provisions: HOAs are responsible for relaying member feedback to Binzey and facilitating resolution of any service issues.
Changes to Binzey
We may change, suspend, or discontinue Binzey at any time without notice.
Changes to this Agreement
Changes to this Agreement will be posted on the Binzey website.
Continued use of Binzey constitutes acceptance of the revised terms.
Contact Information
For help, contact Customer Service at help@binzey.com.
Disputes/Binding Arbitration
Any dispute arising from this Agreement or Binzey services is subject to binding arbitration and other terms in the Binzey Conditions of Use. By using Binzey, you agree to these terms.
Disclaimer
Binzey is not responsible for items left out for trash advanced services that are not listed on the service request.
Binzey is not responsible for damage to underground utilities that are not properly marked by the customer.
Binzey is not responsible for any damage to the customers property due to items that are removed during trash advanced services.
Binzey is not responsible for any fines that are applied by the city due to improper trash placement by the customer.
Binzey is not responsible for any damage to the customers property due to weather.
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The Binzey Trash Advanced Program provides specialized waste management solutions, such as bulk item removal, targeted cleanups, and tailored waste reduction strategies. It benefits HOAs by addressing unique waste challenges beyond regular pickups, maintaining community aesthetics, and preventing accumulation issues.
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Yes, Binzey specializes in customizable solutions for non-routine waste. We can assess your HOA's specific needs, such as seasonal cleanups, large item disposal, or event waste management, and create a tailored plan.
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By providing targeted solutions for bulk waste, debris, and other non-standard waste, Binzey helps resolve issues that often lead to resident complaints. This ensures a cleaner, more organized community, even between regular pickup days.
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Yes, Binzey can provide specialized recycling or yard waste solutions for large-scale or intermittent needs. We can develop plans for seasonal yard waste collection, post-event recycling, or other specific requirements.
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Binzey offers flexible scheduling for specialized waste services, coordinating with your HOA to ensure minimal disruption and timely resolution of waste issues.
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Binzey utilizes appropriate equipment and containers based on the specific waste type and volume, ensuring efficient and safe removal.
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Binzey has the resources and expertise to handle large item removal and significant debris cleanup, including appropriate vehicles and personnel.
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Binzey can provide communication materials for residents, outlining service schedules, preparation guidelines, and any other relevant information.
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Binzey adheres to all safety regulations and employs trained personnel to handle potentially hazardous or difficult-to-handle waste, ensuring safe and compliant disposal.
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Binzey prioritizes prompt response times and will work with your HOA to schedule services as quickly as possible.
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Pricing is based on factors such as waste volume, type, and required equipment or personnel. We provide transparent and competitive pricing for specialized services.
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We offer clear and concise contracts tailored to the specific services requested, with flexible terms to meet your HOA's needs.
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Absolutely. We can provide a detailed proposal outlining the specific services, costs, and terms for your HOA.
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Yes, by ensuring proper disposal of specialized waste, Binzey helps your HOA avoid potential fines or penalties.
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The process begins with a consultation to assess your HOA's specific needs. We then develop a customized proposal, finalize the contract, and schedule the services.
Terms and Conditions
Binzey Terms & Conditions of Service
This is an agreement between you and Binzey LLC (and its affiliates, "Binzey" or "we").
Before using Binzey, please read these Binzey Terms and Conditions of Service, the Binzey Privacy Notice, the Binzey Recurring Payment Terms and Conditions, and other applicable rules, policies, and terms on the Binzey website or available through your Binzey app (collectively, this "Agreement").
By using Binzey, you agree to be bound by these terms.
If you do not accept these terms, you may not use Binzey.
Service Agreements
Bin Valet Service Agreement
You agree to hire Binzey LLC to manage your waste and recycling cans at the specified address.
You agree to pay Binzey in advance for the service period selected.
Trash Advanced Service Agreement
You agree to hire Binzey LLC to perform the trash removal services you select ("Trash Advanced Services").
You agree to pay Binzey in advance through the Binzey website for the Trash Advanced Services.
Big Haul Service Agreement
By using Binzey’s Big Haul service, you agree to the following terms:
The Big Haul service provides a level trailer load for the removal of trash or debris.
The trailer is not to be filled higher than the side walls of the trailer.
You are responsible for loading the trailer yourself in a safe and secure manner.
You must provide Binzey with appropriate notice regarding when you would like the trailer picked up.
A minimum of 24 hours notice is required.
If you tow the trailer for any reason, you assume full responsibility for any damages incurred for the duration of your rental.
You are responsible for any tickets or fines that are acquired while the trailer is in your care.
Binzey is not responsible for any injuries sustained while loading and/or unloading items into the trailer. Please load responsibly.
Binzey is not liable for any damages to other property or vehicles due to the misuse or negligence of the renter.
Payment must be made in advance through the Binzey website.
The customer is responsible for any over weight fees that may be incurred at the landfill.
Prohibited items include but are not limited to: hazardous materials, paint, tires, and chemicals.
A list of prohibited items can be viewed on the Binzey website.
The trailer must be placed on a solid level surface.
Trailer placement is at the driver's discretion, and the driver has the right to refuse placement if the location is deemed unsafe.
Any damage to driveways or property due to trailer placement is the customer's responsibility.
By utilizing this service, you acknowledge and accept these terms.
Super Scoopers Service Agreement
By using Binzey’s Super Scoopers service, you agree to the following terms:
The Super Scoopers service includes the removal and haul-away of pet waste from your property.
By subscribing to Super Scoopers, you give Binzey the right to enter your property to complete the task as expected.
You must ensure our team has safe and unobstructed access to the areas requiring service.
This includes unlocking gates, and restraining pets.
Binzey is not liable for any damage to gates, yards, pets, or other property while performing this service, unless due to gross negligence on the part of Binzey.
Either party may terminate the service at any time with 24 hours notice.
Payment must be made in advance through the Binzey website, or through a recurring subscription.
Super Scoopers service does not include the removal of pet waste inside the home.
Super Scoopers service is limited to the removal of dog feces. Cat feces inside of litter boxes are not included.
By utilizing this service, you acknowledge and accept these terms.
Cardboard Courier Service Agreement
By using Binzey’s Cardboard Courier service, you agree to the following terms:
The Cardboard Courier service includes the collection and removal of flattened cardboard boxes from your designated collection point.
Cardboard must be flattened and bundled.
You must provide Binzey with a clear and accessible collection point.
Binzey is not responsible for cardboard that is wet, or heavily soiled.
Payment must be made in advance through the Binzey website, or through a recurring subscription.
Binzey has the right to refuse service if the cardboard is not properly prepared.
By utilizing this service, you acknowledge and accept these terms.
Bin Bath Service Agreement
By using Binzey’s Bin Bath service, you agree to the following terms:
The Bin Bath service provides cleaning and sanitization of your waste and/or recycling bins at the specified address.
Bins must be empty on the scheduled service day.
You must ensure our team has safe and unobstructed access to the bins requiring service.
Binzey is not liable for any damage to bins that are already damaged prior to cleaning.
Payment must be made in advance through the Binzey website, or through a recurring subscription.
Binzey has the right to refuse service if the bins are not empty or deemed to contain hazardous materials.
By utilizing this service, you acknowledge and accept these terms.
HOA Specific Provisions
General Application: The following provisions apply to all services when utilized by a Homeowners' Association (HOA).
Designated Contact: If you are an HOA utilizing this service, you must designate a point of contact for all service-related communications.
HOA Responsibility: HOAs are responsible for informing residents of these terms and conditions, including prohibited items and loading guidelines. HOAs are responsible for communicating the service terms and collection guidelines to their residents. HOAs are responsible for ensuring resident compliance with cardboard preparation and collection point guidelines.
Resident Responsibility: Individual residents utilizing the service within an HOA agreement are still responsible for ensuring Binzey helpers have access to the cans. Individual residents utilizing the service within an HOA agreement are still responsible for ensuring Binzey helpers have access to the pet waste areas and restraining pets.
Payment Responsibility: The HOA is responsible for all payments unless otherwise agreed upon in writing between Binzey and the HOA. HOAs are responsible for the payment of agreed-upon service fees. HOAs may arrange for bulk billing or alternative payment methods as agreed upon with Binzey. Payment terms and schedules will be agreed upon in the separate agreement between Binzey and the HOA.
Common Area Service (Super Scoopers): For service in common areas, the HOA is responsible for ensuring the location is safe, accessible, and does not obstruct traffic or utilities. The HOA is responsible for any damages incurred to common areas.
Service Commencement: Big Haul service commencement will be scheduled after payment is processed and customer scheduling is completed. Cardboard Courier service commencement will be scheduled after payment is processed and customer or HOA scheduling is completed. Bin Bath service commencement will be scheduled after payment is processed and customer scheduling is completed. For HOA contracts, Binzey will coordinate service schedules with the HOA representative.
Cardboard Courier Service: HOAs must designate a common collection point that is easily accessible for Binzey's helpers. Binzey will coordinate service schedules and any necessary adjustments with the designated HOA representative.
Bin Bath Service: For HOAs: The HOA is responsible for providing Binzey with necessary access information, including gate codes, access points, and resident locations. For HOAs: The HOA represents that it has the authority to enter into this agreement on behalf of its members.
Cancellation and Refunds: Cancellation policies for HOA contracts may be subject to separate agreements. Cancellation and refund policies for HOAs will be specified in the agreement with the HOA.
Responsibilities: HOAs are responsible for relaying resident feedback to Binzey and for ensuring resident compliance with service guidelines.
Changes to Binzey: For HOAs: Binzey will notify the HOA representative of any significant changes to the service or terms.
Definitions
"Bin Valet" refers to Binzey's can management service, including the Binzey app and related services.
"Big Haul" refers to the trailer rental trash and debris removal service.
"Super Scoopers" refers to the pet waste removal and haul away service.
"Cardboard Courier" refers to the cardboard box removal service.
"Trash Advanced" refers to Binzey's one-time trash removal services, as described on the Binzey website.
"Software" means all software (including updates) and related documentation provided for use with Binzey.
"Helpers" are people employed or contracted by Binzey LLC to provide the Bin Valet, Big Haul, Super Scoopers, Cardboard Courier and/or Trash Advanced services.
"HOA" refers to a Homeowners' Association.
Home/Property Access
By subscribing to Bin Valet, Super Scoopers or Cardboard Courier, you authorize Binzey and its helpers to access your property to take out and return your waste and recycling cans, to remove pet waste, or to collect cardboard.
You confirm you have the right to grant this access.
Ensure Binzey or its helpers can access your cans, pet waste areas or cardboard on the scheduled service dates.
No credit or refund will be provided if access is not available.
For HOAs: The HOA is responsible for providing Binzey with necessary access information, including gate codes, access points, and resident locations.
Service Details
All Services:
Service days and times are subject to change due to holidays, weather, or unforeseen circumstances.
Binzey will do its best to notify customers of any changes.
Bin Valet Service Details
Service days and times are subject to change due to holidays, weather, or unforeseen circumstances. Binzey will do its best to notify customers of any changes.
Binzey or its helpers will take out your waste and recycling cans the evening before your designated trash day and return them the evening after pick-up.
Binzey will manage up to 2 bins per week, totaling 8 bins per month. More than 2 bins will be a separate charge.
Trash Advanced Service Details
See the Trash Advanced section of the Binzey website for details on the types of trash removal services offered, including Truckload Service, Furniture & Mattress Removal, and Mid-Week Bin Pickup.
Big Haul Service Details
See the Big Haul section of the Binzey website for details on the trailer rental service.
Super Scoopers Service Details
See the Super Scoopers section of the Binzey website (www.binzey.com) for details on the pet waste removal service.
Cardboard Courier Service Details
See the Cardboard Courier section of the Binzey website (www.binzey.com) for details on the cardboard removal service.
Service Commencement
Bin Valet:
Your Bin Valet service will begin on your next scheduled waste collection day in the upcoming week.
For example, if you sign up on a Monday and your regular trash pickup is on Fridays, your Binzey service will start the following Friday, not the Friday of the same week you signed up.
This allows us time to properly integrate your information into our system, optimize our routes for efficient service, and coordinate with our team.
Please allow 24-48 hours for payment processing. You will receive a confirmation email with your service start date.
Service commencement may be delayed in rare cases due to unforeseen circumstances.
Big Haul, Super Scooper, and Cardboard courier service commencement will be scheduled after payment is processed and customer scheduling is completed.
HOA Specific Provisions: For HOA contracts, Binzey will coordinate service schedules with the HOA representative.
Can/Area Access
You must ensure Binzey or its helpers have access to your cans, pet waste areas or cardboard on the scheduled service day.
This includes providing gate entry codes, lock combinations, and relocating pets.
No service will be provided if access is blocked, and no credit or refund will be given.
Binzey reserves the right to decline service for any reason.
Pricing and Payment
General: All prices are subject to change.
Bin Valet: You agree to pay Binzey the current fee for the service period selected (monthly, semi-annual, or yearly) plus applicable taxes.
Binzey may change the fee at any time with 2 months' notice.
If you do not agree with the new fee, you can cancel the service.
Service is billed at the beginning of each service period on a recurring basis.
Billing continues until you cancel the service. All applicable taxes will be added to the service fee
Trash Advanced: See the Trash Advanced section of the Binzey website for pricing details.
Payment for Trash Advanced services is due in advance when you book the service through the Binzey website.
We accept major credit cards.
Big Haul: Payment for Big Haul services is due in advance when you book the service through the Binzey website.
We accept major credit cards.
Super Scoopers: Payment for Super Scoopers services is due in advance when you book the service through the Binzey website, or through a recurring subscription.
We accept major credit cards.
Cardboard Courier: Payment for Cardboard Courier services is due in advance when you book the service through the Binzey website, or through a recurring subscription.
We accept major credit cards.
HOA Specific Provisions: Payment terms and schedules will be agreed upon in the separate agreement between Binzey and the HOA.
Cancellation, Transfers, and Refunds
Bin Valet: You may cancel your Bin Valet service at any time.
All payments are non-refundable.
You may transfer or gift your remaining service to another party within our service area.
To cancel, transfer, or gift your service, please contact customer support.
Trash Advanced: Trash Advanced services are non-refundable once rendered.
Big Haul: Big haul service is non-refundable once the trailer has been delivered.
Super Scoopers: Super Scoopers service can be canceled with 24 hours notice.
Recurring subscriptions can be canceled at any time.
Cardboard Courier: Cardboard Courier service can be canceled with 24 hours notice.
Recurring subscriptions can be canceled at anytime.
HOA Specific Provisions: Cancellation and refund policies for HOAs will be detailed in the separate agreement between Binzey and the HOA.
Responsibilities
Pets: You are responsible for restraining your pets.
Vehicles: Binzey is not responsible for any damage caused to vehicles by waste or recycling cans, or the Big Haul trailer.
Safety: You must maintain code compliance with city regulations, such as fencing and gates.
Customer Satisfaction: If you are not satisfied with the service, notify Binzey within 7 days to resolve the issue.
HOA Specific Provisions
Designated Contact: If you are an HOA utilizing this service, you must designate a point of contact for all service-related communications.
HOA Responsibility: HOAs are responsible for informing residents of these terms and conditions, including prohibited items and loading guidelines. HOAs are responsible for communicating the service terms and collection guidelines to their residents. HOAs are responsible for ensuring resident compliance with cardboard preparation and collection point guidelines.
Individual residents utilizing the service within an HOA agreement are still responsible for ensuring Binzey helpers have access to the cans.
Individual residents utilizing the service within an HOA agreement are still responsible for ensuring Binzey helpers have access to the pet waste areas and restraining pets.
For service in common areas, the HOA is responsible for ensuring the location is safe, accessible, and does not obstruct traffic or utilities.
The HOA is responsible for any damages incurred to common areas.
The HOA is responsible for all payments unless otherwise agreed upon in writing between Binzey and the HOA.
HOAs may arrange for bulk billing or alternative payment methods as agreed upon with Binzey.
For HOA contracts, Binzey will coordinate service schedules with the HOA representative.
Payment terms and schedules will be agreed upon in the separate agreement between Binzey and the HOA.
Cancellation and refund policies for HOAs will be detailed in the separate agreement between Binzey and the HOA.
HOAs are responsible for relaying resident feedback to Binzey and for ensuring resident compliance with service guidelines.
For HOAs: Binzey will notify the HOA representative of any significant changes to the service or terms.
The HOA represents that it has the authority to enter into this agreement on behalf of its members.
Changes to Binzey
We may change, suspend, or discontinue Binzey at any time without notice.
Changes to this Agreement will be posted on the Binzey website (www.binzey.com).
Continued use of Binzey constitutes acceptance of the revised terms.
Contact Information
For help, contact Customer Service at help@binzey.com.
Short-Term Rental Liability
If the property is used for short-term rentals, Binzey is not liable for any fines or penalties from the Homeowner Association (HOA) related to trash can management.
The customer is responsible for following all HOA rules.
Disputes/Binding Arbitration
Any dispute arising from this Agreement or Binzey services is subject to binding arbitration and other terms in the Binzey Conditions of Use.
By using Binzey, you agree to these terms.
Disclaimer
Binzey is not responsible for damage to waste or recycling cans or property due to acts of nature, fire, vandalism, misuse, or abuse.
Binzey is also not liable for damage to vehicles caused by waste or recycling cans, or the Big Haul trailer.
Binzey is not responsible for items left out for trash advanced services that are not listed on the service request.
Sources and related content