Service

Details and terms

Multi-Family

Nationwide Solutions, Expanding Horizons:

Binzey Now Serves Communities Nationwide

We are thrilled to announce a significant expansion of our Community Enrichment Program!

While our availability checker at https://www.binzey.com/service-area remains the primary resource for individual residential home service areas, we have now broadened our scope to provide our comprehensive waste management solutions to Homeowner Associations (HOAs) and Multifamily dwellings across the entire United States. This nationwide expansion reflects our commitment to serving diverse communities with the same level of excellence and efficiency.

Streamline Your HOA/Multifamily with Binzey

To explore how Binzey can enhance your HOA or Multifamily property, receive detailed information, or begin the seamless onboarding process, we invite you to connect with our National Sales Director, Dustin Mishler. He is prepared to answer your questions and tailor a service package that aligns with your specific needs, or feel free to fill out the form below.

Dustin Mishler

 Co-Founder / National Sales Director

Your Guide to a Cleaner,

Easier Trash Day

Tired of trash day headaches? Binzey's here to help! We offer a variety of services to make your life easier, from our regular Bin Valet and Cleaning to our Cardboard Courier, and even those big cleanups with our Big Haul and Super Scoopers. Here's a clear explanation of how each service works.

We keep you informed every step of the way. Get a 15-minute arrival email with tracking, plus a follow-up email with a picture confirming your completed service.

Never Miss a Beat

with Binzey's Notifications

Binzey keeps you informed every step of the way. You'll receive an email notification approximately 15 minutes before your Bin Valet is scheduled to arrive at your property. This gives you a heads-up so you know when to expect us, and you can make any necessary preparations.

Know When to Expect Us

Our email notifications allow you to track your Bin Valet's estimated arrival time. This real-time tracking feature gives you greater control over your schedule and lets you see exactly when your service will begin.

Track Your Bin Valet's Progress

After your Bin Valet service is complete, you'll receive a follow-up email that includes a picture of your completed service. This provides visual confirmation that your bins have been taken to the curb, returned to their place, or that other services were completed, giving you peace of mind.

Visual Proof of Service

Behind the Binzey Magic:

How It Works & FAQs

Curious about the magic behind the disappearing (and reappearing) bins? We've answered some of the most common questions we get about our service, so you can see how Binzey makes trash day disappear (almost like magic!).

Door to Dumpster

Binzey enhances multi-family communities and COAs with a personalized and environmentally conscious waste management program. Each community receives a dedicated Binzey Valet, fostering trust and familiarity. Residents conveniently set their trash outside their door between 6-8 PM, and Binzey Valets collect and transport it to dumpsters between 8-10 PM. For the 5-7 day packages, we offer many complimentary services as a thank you for using Binzey, including dumpster leveling to prevent overflows, cleaning facility grounds of loose trash, emptying community trash bins around the exterior of buildings, pressure washing dumpster areas every 1-3 months, placing pet waste stations, picking up loose trash along routes, and an annual spring declutter event.

  • Door to Dumpster Service (Including Specific Provisions for Multi-Family Communities)

    This is an agreement between you and Binzey LLC (and its affiliates, "Binzey" or "we"). Before using Binzey's Door to Dumpster service, please read these Binzey Terms and Conditions of Service, the Binzey Privacy Notice, the Binzey Recurring Payment Terms and Conditions, and other applicable rules, policies, and terms on the Binzey website or available through your Binzey app (collectively, this "Agreement"). By using Binzey's Door to Dumpster service, you agree to be bound by these terms. If you do not accept these terms, you may not use Binzey's Door to Dumpster service.

    Door to Dumpster Service Agreement

    • You agree to hire Binzey LLC to manage your waste at the specified address within the multi-family community.

    • You agree to pay Binzey in advance for the service period selected.

    Definitions

    • "Door to Dumpster" refers to Binzey's waste management service, including the Binzey app and related services.

    • "Software" means all software (including updates) and related documentation provided for use with Binzey.

    • "Helpers" are people employed or contracted by Binzey LLC to provide the Door to Dumpster service.

    • "Multi-Family Community" refers to a property with multiple dwelling units, such as apartments or condominiums.

    Property Access

    • By subscribing to Door to Dumpster, you authorize Binzey and its helpers to access your property to collect and transport your waste to the community dumpsters.

    • You confirm you have the right to grant this access.

    • Ensure Binzey or its helpers can access your waste on the scheduled service dates and times.

    • No credit or refund will be provided if access is not available.

    Service Details

    • Service days and times (collection between 8-10 PM) are subject to change due to holidays, weather, or unforeseen circumstances. Binzey will do its best to notify customers of any changes.

    • Binzey or its helpers will collect your waste placed outside your door between 6-8 PM and transport it to the community dumpsters.

    • Binzey will also "level" dumpsters to prevent overflows, clean facility grounds of loose trash, empty community trash bins around the exterior of buildings, and pressure wash dumpster areas every 1-3 months as needed.

    • Binzey will place pet waste stations throughout the community and pick up loose trash along routes.

    • An annual spring declutter event is provided through the Community Enrichment Program.

    • Cardboard courier service is available for an additional fee.

    Service options include:

    • 3-day basic service (Monday, Wednesday, Friday): $24.99/unit per month. This service includes door to dumpster collection only.

    • 5-day recommended service (Sunday-Thursday): $37.99/unit per month. This service includes door to dumpster collection, "leveling" dumpsters, cleaning facility grounds of loose trash, emptying community trash bins around the exterior of buildings, pressure washing dumpster areas every 1-3 months, placing pet waste stations, and an annual spring declutter event.

    • 7-day luxury service: $49.99/unit per month (excludes major holidays). This service includes door to dumpster collection, "leveling" dumpsters, cleaning facility grounds of loose trash, emptying community trash bins around the exterior of buildings, pressure washing dumpster areas every 1-3 months, placing pet waste stations, picking up loose trash along routes, and an annual spring declutter event.

    Service Commencement

    • Your Door to Dumpster service will begin after the completion of the onboarding process, which typically occurs within two weeks of the initial contract agreement.

    • Please allow 24-48 hours for payment processing.

    • You will receive a confirmation email with your scheduled service start date.

    • Service commencement may be delayed in rare cases due to unforeseen circumstances or onboarding complications.

    Waste Access

    • You must ensure Binzey or its helpers have access to your waste on the scheduled service day.

    • This includes providing gate entry codes, lock combinations, and relocating pets.

    • No service will be provided if access is blocked, and no credit or refund will be given.

    • Binzey reserves the right to decline service for any reason.

    Pricing and Payment

    • General: All prices are subject to change.

    • Door to Dumpster: Binzey may change the fee at any time with 2 months' notice.

    • If you do not agree with the new fee, you can cancel the service.

    • Service is billed at the beginning of each service period on a recurring basis. Billing continues until you cancel the service.

    • All applicable taxes will be added to the service fee.

    Cancellation, Transfers, and Refunds

    • Door to Dumpster: You may cancel your Door to Dumpster service at any time. All payments are non-refundable.

    Responsibilities

    • Pets: You are responsible for restraining your pets.

    • Vehicles: Binzey is not responsible for any damage caused to vehicles by waste.

    • Safety: You must maintain code compliance with city regulations.

    • Customer Satisfaction: If you are not satisfied with the service, notify Binzey within 7 days to resolve the issue.

    • Multi-Family Community specific provisions

      • Designated Contact: The multi-family community must designate a point of contact for all service-related communications.

      • Community Responsibility: The multi-family community is responsible for informing residents of these terms and conditions.

      • Resident Responsibility: Individual residents utilizing the service within the multi-family community agreement are still responsible for ensuring Binzey helpers have access to their waste.

    Payment responsibility: The multi-family community is responsible for all payments unless otherwise agreed upon in writing between Binzey and the multi-family community.

    Changes to Binzey

    • We may change, suspend, or discontinue Door to Dumpster at any time without notice.

    • Changes to this Agreement will be posted on the Binzey website.

    • Continued use of Door to Dumpster constitutes acceptance of the revised terms.

    Contact Information

    Short-Term Rental Liability

    • If the property is used for short-term rentals, Binzey is not liable for any fines or penalties related to waste management. The customer is responsible for following all community rules.

    Disputes/Binding Arbitration

    • Any dispute arising from this Agreement or Door to Dumpster services is subject to binding arbitration and other terms in the Binzey Conditions of Use. By using Door to Dumpster, you agree to these terms.

    Disclaimer

    • Binzey is not responsible for damage to property due to acts of nature, fire, vandalism, misuse, or abuse.

    • Binzey is also not liable for damage to vehicles caused by waste.

    • Binzey is not responsible for trash that is not removed by your waste removal service, due to regulations.

    • Binzey is not responsible for any items that are placed in the customers trash by a third party.

    • Binzey is not responsible for any fines that are applied by the city due to improper trash placement by the customer.

    • Binzey is not responsible for any damage to the customer's property due to weather.

  • It's Binzey's waste management service that includes collecting waste from residents' doors and transporting it to the community dumpsters.

  • You pay Binzey in advance for the service period selected (3, 5, or 7-day service).

    • 3-day basic service (Monday, Wednesday, Friday): $24.99/unit per month. This service includes door to dumpster collection only.

    • 5-day recommended service (Sunday-Thursday): $37.99/unit per month. This service includes door to dumpster collection, "leveling" dumpsters, cleaning facility grounds of loose trash, emptying community trash bins around the exterior of buildings, pressure washing dumpster areas every 1-3 months, placing pet waste stations, picking up loose trash along routes, and an annual spring declutter event.

    • 7-day luxury service: $49.99/unit per month (excludes major holidays). This service includes door to dumpster collection, "leveling" dumpsters, cleaning facility grounds of loose trash, emptying community trash bins around the exterior of buildings, pressure washing dumpster areas every 1-3 months, placing pet waste stations, picking up loose trash along routes, and an annual spring declutter event.

  • Collection occurs between 8-10 PM, with residents placing waste outside their door between 6-8 PM.

    • For 5 and 7 day service: Binzey will "level" dumpsters, clean facility grounds of loose trash, empty community trash bins around the exterior of buildings, pressure wash dumpster areas, place pet waste stations, pick up loose trash along routes, and provide an annual spring declutter event.

    • 3 day service includes door to dumpster collection only.

  • You may cancel the service with a 30-day written notice. All payments are non-refundable.

  • No credit or refund will be provided if access is blocked.

  • The service begins after the onboarding process, typically within two weeks of the contract agreement.

  • The multi-family community is responsible for informing residents of the terms and conditions.

  • The multi-family community must designate a point of contact.

  • The multi-family community is responsible for all payments unless otherwise agreed upon in writing.

  • Yes, individual residents are still responsible for ensuring Binzey helpers have access to their waste.

  • Yes, By subscribing to Door to Dumpster, you authorize Binzey and its helpers to access your property to collect and transport your waste to the community dumpsters.

  • Yes, Binzey pressure washes dumpster areas every 1-3 months as needed, however this is not included in the 3 day service.

  • No, cardboard courier service is available for an additional fee.

  • Binzey is not responsible for any fines that are applied by the city due to improper trash placement by the customer.

  • Binzey is not responsible for any items that are placed in the customers trash by a third party.

  • Binzey is not responsible for damage to property due to acts of nature, fire, vandalism, misuse, or abuse, or damage to the customer's property due to weather.

  • If the property is used for short-term rentals, Binzey is not liable for any fines or penalties related to waste management. The customer is responsible for following all community rules.

  • No, The 7 day luxury service excludes all major holidays.

  • No, these services are not included in the 3 day basic service.

Cardboard Courier

Cardboard Courier offers a streamlined cardboard recycling solution tailored for your community. To ensure the most efficient service and minimize disruptions, pickup days will be scheduled to align with other community services. Schedule a one-time pickup or set up a recurring service as needed. You'll receive an email notification approximately 15 minutes before our arrival. Please place flattened cardboard boxes in an easily accessible outdoor location on your scheduled pickup day, keeping them dry and protected from weather. After collection, you'll receive an email confirmation. Let Cardboard Courier handle your cardboard recycling, contributing to a clean and well-maintained community!

  • Binzey Terms & Conditions of Service: Cardboard Courier Service (Multi-Family Community Provisions)

    This is an agreement between you (Multi-Family Community, "Community") and Binzey LLC (and its affiliates, "Binzey" or "we"). Before using Binzey's Cardboard Courier service, please read these Binzey Terms and Conditions of Service, the Binzey Privacy Notice, and other applicable rules, policies, and terms on the Binzey website (www.binzey.com) or available through your Binzey app (collectively, this "Agreement"). By using Binzey's Cardboard Courier service, you agree to be bound by these terms. If you do not accept these terms, you may not use Binzey's Cardboard Courier service.

    Cardboard Courier Service Agreement

    By using Binzey’s Cardboard Courier service, you agree to the following terms:

    • The Cardboard Courier service includes the collection and removal of flattened cardboard boxes from your designated community collection point.

    • Cardboard must be flattened and bundled.

    • You must provide Binzey with a clear and accessible collection point.

    • Binzey is not responsible for cardboard that is wet or heavily soiled.

    • Payment must be made in advance through the Binzey website, or through a recurring subscription.

    • Binzey has the right to refuse service if the cardboard is not properly prepared or if the collection point is deemed unsafe or inaccessible.

    Multi-Family Community Specific Provisions:

    • Communities must designate a common collection point that is easily accessible for Binzey's helpers. This location must be clearly defined and communicated to Binzey.

    • Communities are responsible for communicating the service terms and collection guidelines to their residents. This includes providing clear instructions on cardboard preparation and collection point usage.

    • Communities are responsible for encouraging resident compliance with cardboard preparation and collection point guidelines.

    • Binzey will coordinate service schedules and any necessary adjustments with the designated Community representative.

    • Communities are responsible for the payment of agreed-upon service fees.

    • Binzey reccomends the community provides a container, or area that protects the cardboard from weather elements.

    • By utilizing this service, you acknowledge and accept these terms.

    Definitions

    • "Cardboard Courier" refers to the cardboard box removal service.

    • "Helpers" are people employed or contracted by Binzey LLC to provide the Cardboard Courier service.

    Property Access

    • By subscribing to Cardboard Courier, you authorize Binzey and its helpers to access your designated community collection point to collect cardboard.

    • You confirm you have the right to grant this access.

    • Ensure Binzey or its helpers can access your cardboard on the scheduled service dates.

    • No credit or refund will be provided if access is not available.

    Service Details

    • See the Cardboard Courier section of the Binzey website (www.binzey.com) for details on the cardboard removal service.

    • Service days and times are subject to change due to holidays, weather, or unforeseen circumstances. Binzey will do its best to notify Communities of any changes.

    Service Commencement

    • Cardboard Courier service commencement will be scheduled after payment is processed and Community scheduling is completed.

    Area Access

    • You must provide Binzey with a clear and accessible collection point.

    • Binzey reserves the right to decline service for any reason, including but not limited to safety concerns or inaccessible collection points.

    Pricing and Payment

    • Payment for Cardboard Courier services is due in advance when you book the service through the Binzey website, or through a recurring subscription. We accept major credit cards.

    • Multi-Family Community Specific Provisions: Payment terms and schedules will be agreed upon in the separate agreement between Binzey and the Community.

    Cancellation and Refunds

    • Cardboard Courier service can be canceled with 24 hours notice.

    • Recurring subscriptions can be canceled at any time.

    • Multi-Family Community Specific Provisions: Cancellation and refund policies for Communities will be detailed in the separate agreement between Binzey and the Community.

    Responsibilities

    • Customer Satisfaction: If you are not satisfied with the service, notify Binzey within 7 days to resolve the issue.

    • Multi-Family Community Specific Provisions: Communities are responsible for relaying resident feedback to Binzey and for ensuring resident compliance with service guidelines.

    Changes to Binzey

    • We may change, suspend, or discontinue Binzey at any time without notice.

    • Changes to this Agreement will be posted on the Binzey website (www.binzey.com).

    • Continued use of Binzey constitutes acceptance of the revised terms.

    Contact Information

    Disputes/Binding Arbitration

    • Any dispute arising from this Agreement or Binzey services is subject to binding arbitration and other terms in the Binzey Conditions of Use. By using Binzey, you agree to these terms.

    Disclaimer

    • Binzey is not responsible for damage to cardboard boxes due to weather.

    • Binzey is not responsible for any damage to the Community's property or common area due to the placement of cardboard boxes.

  • The service includes the collection and removal of flattened and bundled cardboard boxes from a designated community collection point.

  • All cardboard must be flattened and bundled before collection.

  • Binzey is not responsible for collecting wet or heavily soiled cardboard.

  • Payment is made in advance through the Binzey website, through a recurring subscription, or as agreed upon in a separate agreement between the community and Binzey.

  • Yes, Binzey has the right to refuse service if the cardboard is not properly prepared or if the collection point is deemed unsafe or inaccessible.

  • The community must designate a common collection point that is easily accessible for Binzey's helpers. This location must be clearly defined and communicated to Binzey.

  • The community is responsible for communicating the service terms and collection guidelines to their residents, including instructions on cardboard preparation and collection point usage.

  • The community is responsible for encouraging resident compliance with cardboard preparation and collection point guidelines.

  • Binzey will coordinate service schedules and any necessary adjustments with the designated community representative.

  • The community is responsible for the payment of agreed-upon service fees.

  • Binzey recommends that the community provides a container or area that protects the cardboard from weather elements.

  • No credit or refund will be provided if access is not available.

  • Payment terms and schedules will be agreed upon in a separate agreement between Binzey and the Community.

  • A: Cancellation and refund policies for Communities will be detailed in the separate agreement between Binzey and the Community.

  • Communities are responsible for relaying resident feedback to Binzey and for ensuring resident compliance with service guidelines.

Trash Advanced

Here's how Binzey Trash Advanced services work: Binzey's Trash Advanced service simplifies waste removal with a few options options: Truckload Service for large debris piles, and Large Furniture & Mattress Removal for bulky items placed outside. All with email notifications before arrival and confirmation after removal; however, Binzey reserves the right to refuse or refund pickups not adhering to their guidelines, and oversized items may incur extra charges.

  • Binzey Terms & Conditions of Service: Trash Advanced Service (Multi-Family Communities)

    This is an agreement between you (including Multi-Family Communities, "Communities") and Binzey LLC (and its affiliates, "Binzey" or "we"). Before using Binzey's Trash Advanced service, please read these Binzey Terms and Conditions of Service, the Binzey Privacy Notice, and other applicable rules, policies, and terms on the Binzey website (www.binzey.com) or available through your Binzey app (collectively, this "Agreement"). By using Binzey's Trash Advanced service, you agree to be bound by these terms. If you do not accept these terms, you may not use Binzey's Trash Advanced service.

    Trash Advanced Service Agreement

    • You agree to hire Binzey LLC to perform the trash removal services you select ("Trash Advanced Services").

    • You agree to pay Binzey in advance through the Binzey website for the Trash Advanced Services.

    • Service includes the removal of items as specified on the service request.

    • Community Specific Provisions: Communities may contract with Binzey for services on behalf of their residents. Communities are responsible for ensuring resident compliance with these terms and for providing accurate information regarding service locations and items for removal.

    Definitions

    • "Trash Advanced" refers to Binzey's one-time trash removal services, as described on the Binzey website.

    • "Helpers" are people employed or contracted by Binzey LLC to provide the Trash Advanced service.

    Service Details

    • See the Trash Advanced section of the Binzey website for details on the types of trash removal services offered, including Truckload Service, Furniture & Mattress Removal, and Mid-Week Bin Pickup.

    • Service days and times are subject to change due to holidays, weather, or unforeseen circumstances. Binzey will do its best to notify customers of any changes.

    • Community Specific Provisions: For Community contracts, Binzey will coordinate service schedules with the Community representative.

    Service Commencement

    • Trash Advanced service commencement will be scheduled after payment is processed and customer scheduling is completed.

    Pricing and Payment

    • See the Trash Advanced section of the Binzey website for pricing details.

    • Payment for Trash Advanced services is due in advance when you book the service through the Binzey website. We accept major credit cards.

    • Community Specific Provisions: Communities may arrange for bulk billing or alternative payment methods as agreed upon with Binzey.

    Cancellation and Refunds

    • Trash Advanced services are non-refundable once rendered.

    • Community Specific Provisions: Cancellation policies for Community contracts may be subject to separate agreements.

    Responsibilities

    • Customer Satisfaction: If you are not satisfied with the service, notify Binzey within 7 days to resolve the issue.

    • Community Specific Provisions: Communities are responsible for relaying resident feedback to Binzey and facilitating resolution of any service issues.

    Changes to Binzey

    • We may change, suspend, or discontinue Binzey at any time without notice.

    • Changes to this Agreement

    • Changes to this Agreement will be posted on the Binzey website.

    • Continued use of Binzey constitutes acceptance of the revised terms.

    Contact Information

    Disputes/Binding Arbitration

    • Any dispute arising from this Agreement or Binzey services is subject to binding arbitration and other terms in the Binzey Conditions of Use. By using Binzey, you agree to these terms.

    Disclaimer

    • Binzey is not responsible for items left out for trash advanced services that are not listed on the service request.

    • Binzey is not responsible for damage to underground utilities that are not properly marked by the customer.

    • Binzey is not responsible for any damage to the customers property due to items that are removed during trash advanced services.

    • Binzey is not responsible for any fines that are applied by the city due to improper trash placement by the customer.

    • Binzey is not responsible for any damage to the customers property due to weather.

  • It's Binzey's one-time trash removal service, including options like Truckload Service and Furniture & Mattress Removal.

  • Payment is due in advance through the Binzey website, using major credit cards.

  • Binzey removes items as specified on the service request, which can include truckloads of trash, furniture, and mattresses, depending on the service requested.

  • Yes, service days and times are subject to change due to holidays, weather, or unforeseen circumstances. Binzey will do its best to notify customers of any changes.

  • Service commencement will be scheduled after payment is processed and customer scheduling is completed.

  • Yes, communities can contract with Binzey for services on behalf of their residents.

  • Communities are responsible for:

    • Ensuring resident awareness of the service terms.

    • Providing accurate information regarding service locations and items for removal.

    • Providing clear and safe access to the trash and removal items, including dumpsters.

  • Binzey will coordinate service schedules with the designated community representative.

  • Binzey will coordinate pickup locations and any specific community rules that may affect the pickup of trash, including access to dumpster areas, with the designated community representative.

  • Yes, communities may arrange for bulk billing or alternative payment methods as agreed upon with Binzey.

  • Yes, Binzey can provide custom quotes based on the community’s individual needs.

  • Yes, Binzey can provide options for including the cost of the trash removal in the residents' monthly rent.

  • The multi-family community is responsible for providing clear and safe access to the trash and removal items, including safe access to the dumpster and the area surrounding it.

  • The multi-family community is responsible for ensuring resident awareness of these terms.

  • Communities are responsible for providing accurate information regarding service locations.

Big Haul

Here's how our Big Haul Works: Got a big cleanup? Binzey's Big Haul is your answer! Snag a 15-yard dump trailer by booking online!– we'll drop it right at your desired location. Load it up at your own pace, using those handy barn doors, and haul away as much as you need during your rental (starting at just $350!). When you're done, we whisk it all away, dumping the final load, leaving you clutter-free. Just a heads-up, we can't take the messy stuff like dirt, paint, or hazardous waste, so give us a shout if you're unsure about anything. Let Binzey make your cleanup a breeze!

  • This is an agreement between you and Binzey LLC (and its affiliates, "Binzey" or "we"). Before using Binzey's Big Haul service, please read these Binzey Terms and Conditions of Service, the Binzey Privacy Notice, and other applicable rules, policies, and terms on the Binzey website or available through your Binzey app (collectively, this "Agreement"). By using Binzey's Big Haul service, you agree to be bound by these terms. If you do not accept these terms, you may not use Binzey's Big Haul service.


    Big Haul Service Agreement (Including Specific Provisions for multi family associations


    By using Binzey’s Big Haul service, you agree to the following terms:


    Trailer Loading

    • The Big Haul service provides a level trailer load for the removal of trash or debris.

    • The trailer is not to be filled higher than the side walls of the trailer.

    • You are responsible for loading the trailer yourself in a safe and secure manner.


    Scheduling and Notice

    • You must provide Binzey with appropriate notice regarding when you would like the trailer picked up. A minimum of 24 hours notice is required.


    Trailer Use and Liability

    • If you tow the trailer for any reason, you assume full responsibility for any damages incurred for the duration of your rental. You are responsible for any tickets or fines that are acquired while the trailer is in your care.

    • Binzey is not responsible for any injuries sustained while loading and/or unloading items into the trailer. Please load responsibly.

    • Binzey is not liable for any damages to other property or vehicles due to the misuse or negligence of the renter.


    Payment

    •  Payment must be made in advance through the Binzey website.

    •  The customer is responsible for any overweight fees that may be incurred at the landfill.


    Prohibited Items

    •  Prohibited items include but are not limited to: hazardous materials, paint, tires, and chemicals. A list of prohibited items can be viewed on the Binzey website.


    Trailer Placement

    • The trailer must be placed on a solid level surface.

    • Trailer placement is at the driver's discretion, and the driver has the right to refuse placement if the location is deemed unsafe.

    • Any damage to driveways or property due to trailer placement is the customer's responsibility.


    HOA Specific Provisions

    • Designated Contact:

      • If you are an multi family associations utilizing this service, you must designate a point of contact for all service-related communications.

    • HOA Responsibility:

      • multi family associations are responsible for informing residents of these terms and conditions, including prohibited items and loading guidelines.

    Service Commencement

    • Big Haul service commencement will be scheduled after payment is processed and customer scheduling is completed.

    Pricing and Payment

    • Payment for Big Haul services is due in advance when you book the service through the Binzey website. We accept major credit cards.

    Cancellation and Refunds

    • Big haul service is non-refundable once the trailer has been delivered.

    Responsibilities

    • Vehicles: Binzey is not responsible for any damage caused to vehicles by the Big Haul trailer.

    • Customer Satisfaction: If you are not satisfied with the service, notify Binzey within 7 days to resolve the issue.

    Changes to Binzey

    • We may change, suspend, or discontinue Binzey at any time without notice.

    • Changes to this Agreement will be posted on the Binzey website (www.binzey.com).

    • Continued use of Binzey constitutes acceptance of the revised terms.

    Contact Information

    Disputes/Binding Arbitration

    • Any dispute arising from this Agreement or Binzey services is subject to binding arbitration and other terms in the Binzey Conditions of Use. By using Binzey, you agree to these terms.

    Disclaimer

    • Binzey is also not liable for damage to vehicles caused by the Big Haul trailer.

    • Binzey is not responsible for damage to personal items that are placed in the Big Haul trailer.

    • Binzey is not responsible for damage to underground utilities that are not properly marked by the customer.

    • Binzey is not responsible for any damage to the customer's property due to weather.

  • Binzey handles a wide range of bulk waste, including yard debris (branches, leaves, shrubs), old furniture, appliances, construction debris (non-hazardous), and general clutter. We can accommodate various materials generated from community cleanups, landscaping projects, and resident move-outs.

  • You can schedule a pickup by calling us directly at the number listed on our website or by submitting a request through the online contact form. We'll work with you to find a convenient date and time that fits your multi family associations schedule.

  • Yes, we can accommodate multiple pickups and recurring services. We can develop a customized plan for your multi family association, whether you need a one-time large haul or regular scheduled pickups.

  • Please refer to our website or contact us directly to confirm if we serve your specific multi family associations location.

  • We recommend scheduling your pickup as early as possible to ensure availability, especially during peak seasons. However, we strive to accommodate urgent requests whenever possible.

  • Pricing is typically based on the volume and type of waste, as well as the time and labor involved. We can provide a free, no-obligation estimate after assessing your specific needs.

  • Yes, we offer competitive pricing and can discuss potential discounts for multi family associations with ongoing needs or large projects. Please contact us to discuss your specific requirements.

  • We accept all major credit cards. We can also set up invoicing for HOAs with established accounts.

  • Yes, we provide detailed invoices outlining the services rendered and associated costs for your multi family associations records.

  • Absolutely. We understand the importance of clear communication and can coordinate directly with your multi family association management or board members to ensure a smooth and efficient process.

  • We prioritize efficiency and professionalism. Our team is trained to work quickly and respectfully, minimizing disruption to your residents and property. We will coordinate pickup locations and times with your multi family association to reduce impact.

  • Yes, we are committed to responsible waste disposal. We ensure that all waste is disposed of in accordance with local regulations, and we recycle materials whenever possible.

  • Yes, we are fully insured. We can provide proof of insurance upon request for your Multi Family Associations records.

  • While enforcement is ultimately the responsibility of the multi family association, we can coordinate with your team to ensure residents are placing acceptable materials for pickup and provide guidance where needed.

  • We can provide before and after photos upon request, as a record of the work completed. Please let us know if this is a requirement for your multi family association.

Terms and Conditions

Binzey Terms & Conditions of Service: Multi-Family Communities (Revised)

This is an agreement between you (the Multi-Family Community, "Community") and Binzey LLC (and its affiliates, "Binzey" or "we"). Before using Binzey's services, please read these Binzey Terms and Conditions of Service, the Binzey Privacy Notice, the Binzey Recurring Payment Terms and Conditions, and other applicable rules, policies, and terms on the Binzey website (www.binzey.com) or available through your Binzey app (collectively, this "Agreement").

By using Binzey's services for your Multi-Family Community, you agree to be bound by these terms. If you do not accept these terms, you may not use Binzey's services.

Definitions

  • "Services": Refers to the specific Binzey services contracted by the Community, such as Door to Dumpster, Cardboard Courier, Trash Advanced, Big Haul, Bin Valet, Bin Bath, Super Scoopers, or others as described on the Binzey website.

  • "Helpers": Refers to people employed or contracted by Binzey LLC to provide the Services.

  • "Software": Refers to all software (including updates) and related documentation provided for use with Binzey.

  • "Multi-Family Community" / "Community": Refers to a property with multiple dwelling units, such as apartments or condominiums, contracting for Binzey services.

Service Agreement (General)

  • The Community agrees to hire Binzey LLC to perform the specific waste management Services selected and agreed upon.

  • The Community agrees to pay Binzey in advance for the service period selected, unless otherwise agreed in writing.

Specific Service Details & Operations

(Include details relevant to the specific services contracted)

  • Door to Dumpster:

    • Residents place waste outside their door between 6-8 PM on scheduled service nights.

    • Binzey Helpers collect waste and transport it to community dumpsters between 8-10 PM.

    • Service Levels:

      • 3-day Basic (Mon, Wed, Fri): Door-to-dumpster collection only ($24.99/unit/month).

      • 5-day Recommended (Sun-Thu): Includes basic collection plus: "leveling" dumpsters to prevent overflow, cleaning facility grounds of loose trash, emptying exterior community trash bins, pressure washing dumpster areas (every 1-3 months as needed), placing pet waste stations, picking up loose trash along routes, and an annual spring declutter event ($37.99/unit/month).

      • 7-day Luxury: Includes all 5-day services, seven days a week (excluding major holidays) ($49.99/unit/month).

  • Cardboard Courier:

    • Includes collection and removal of cardboard boxes from a designated community collection point.

    • Requirement: Cardboard must be flattened and bundled by residents/community.

    • Binzey recommends the community provide a container or protected area to keep cardboard dry. Wet or heavily soiled cardboard may not be collected.

    • An email notification may be sent approximately 15 minutes before Helper arrival. An email confirmation is typically sent after collection.

    • Service is available for an additional fee if not included in a package.

  • Trash Advanced:

    • Includes one-time trash removal services like Truckload Service, Furniture & Mattress Removal. Items for removal must be placed outside and specified on the service request.

    • Binzey reserves the right to refuse pickups not adhering to guidelines. Oversized items may incur extra charges. See Binzey website for specific service details.

  • Big Haul:

    • Provides a 15-yard dump trailer for removal of trash or debris. Requires minimum 24 hours notice for pickup scheduling.

    • Loading: Customer/Community is responsible for loading the trailer safely and securely. The trailer must not be filled higher than the side walls.

    • Placement: Trailer must be placed on a solid, level surface. Placement is at the driver's discretion; unsafe locations may be refused.

    • Prohibited Items: Includes hazardous materials, paint, tires, chemicals (refer to Binzey website for a full list).

    • Fees: Customer/Community is responsible for any overweight fees incurred at the landfill.

  • Bin Valet (If offered to Multi-Family with individual bins):

    • Manages resident waste and recycling cans (typically 1 waste, 1 recycling per unit per week), moving them to/from the curb for municipal collection.

    • Bins are typically moved to the curb the evening before collection day (e.g., 4:30 PM - 11:30 PM) or the morning of, at least 2 hours before scheduled municipal pickup. Bins are returned the evening after pickup (e.g., 4:30 PM - 11:30 PM).

    • Email notifications, potentially with photos, may be sent confirming bin movement to the curb and return.

  • Bin Bath (If offered):

    • Provides cleaning and sanitization of waste/recycling bins.

    • Requirement: Bins must be empty on the scheduled service day. Service may be refused if bins contain trash or hazardous materials.

  • Super Scoopers (If offered for common areas/individual yards):

    • Provides removal and haul-away of pet waste (typically limited to dog feces; does not include cat litter boxes or waste inside homes).

    • Collected waste is disposed of according to local regulations; equipment is disinfected.

Property & Service Area Access

  • By subscribing to Services, the Community authorizes Binzey and its Helpers to access the property as needed to perform the contracted Services (e.g., access collection points, resident doors, hallways, dumpster areas, yards).

  • The Community confirms it has the right to grant this access.

  • Access Requirement: The Community must ensure Binzey or its Helpers have clear, safe, and unobstructed access to service areas (e.g., waste, cardboard, bins, dumpsters, yards) on scheduled dates/times. This includes providing necessary gate entry codes, lock combinations, and ensuring pets are appropriately restrained.

  • Consequences of Blocked Access: No service credit or refund will be provided if access is blocked, unavailable, or deemed unsafe by Binzey Helpers.

  • Right to Decline Service: Binzey reserves the right to decline service for any reason, including but not limited to: blocked access, safety concerns, unrestrained pets, improperly prepared materials (e.g., unflattened cardboard, non-empty bins), presence of hazardous materials, or unsafe conditions.

Service Commencement & Scheduling

  • Service commencement will be scheduled after payment is processed and the Community/customer scheduling and onboarding process is complete (typically within 1-2 weeks depending on the service). Allow 24-48 hours for payment processing.

  • The Community will receive confirmation of the service start date. Commencement may be delayed due to unforeseen circumstances.

  • Service days and times are subject to change due to holidays, weather, or unforeseen circumstances. Binzey will make reasonable efforts to notify the Community representative of significant changes.

Pricing and Payment

  • The Community agrees to pay Binzey the agreed-upon fees for the Services selected, plus applicable taxes. Payment is due in advance unless otherwise agreed.

  • Payment terms, schedules, and billing methods (e.g., bulk billing, inclusion in rent) for Communities will be agreed upon in the specific service agreement between Binzey and the Community. Major credit cards are generally accepted for online/individual bookings.

  • All prices are subject to change. Binzey may change recurring fees with 2 months' notice. If the Community does not agree with a new fee, it has the option to cancel the service according to the cancellation terms.

  • Service is typically billed at the beginning of each service period on a recurring basis, continuing until canceled as per the agreement.

Cancellation and Refunds

  • Cancellation policies for Community contracts are subject to the terms specified in the separate service agreement between Binzey and the Community. A notice period (e.g., 30 days written notice for Door to Dumpster) may apply.

  • For services like Cardboard Courier or Super Scoopers (if offered standalone), cancellation may require 24 hours notice; recurring subscriptions can typically be canceled at any time, effective the next billing cycle.

  • Generally, payments are non-refundable. One-time services like Trash Advanced and Big Haul are non-refundable once the service is rendered or the trailer has been delivered.

Community & Resident Responsibilities

  • Designated Contact: The Community must designate and maintain a point of contact for all service-related communications.

  • Resident Communication: The Community is responsible for informing residents of applicable terms, conditions, and service guidelines (e.g., waste placement times/locations, cardboard preparation, bin requirements, pet restraint).

  • Resident Compliance: The Community is responsible for encouraging resident compliance with service guidelines.

  • Information Accuracy: The Community must provide accurate information regarding service locations (including dumpster locations/access) and items for removal.

  • Pet Restraint: Individual residents are responsible for restraining pets during service times to ensure Helper safety.

  • Waste/Item Access: Individual residents are responsible for ensuring Helpers have access to their waste/items as required by the specific service (e.g., placing waste out during the correct window for Door to Dumpster).

  • Safety & Compliance: The Community and residents must maintain property conditions in compliance with relevant city/local regulations.

  • Customer Satisfaction: If the Community or residents are not satisfied with the service, Binzey should be notified within 7 days to resolve the issue. The Community is responsible for relaying collective resident feedback.

Changes to Service or Agreement

  • Binzey may change, suspend, or discontinue Services or any part of them at any time without notice, although significant changes impacting ongoing Community contracts will typically be communicated to the designated representative.

  • Changes to this general Agreement will be posted on the Binzey website (www.binzey.com).

  • Continued use of Binzey Services after changes constitutes acceptance of the revised terms.

Liability and Disclaimers

  • Vehicle Damage: Binzey is not liable for damage to vehicles caused by waste, bins, or the Big Haul trailer.

  • Property Damage: Binzey is not responsible for damage to property resulting from acts of nature, fire, vandalism, misuse, abuse, weather, or pre-existing conditions. Binzey is also generally not responsible for damage due to the placement/removal of cardboard, waste items, or pet waste, unless resulting from gross negligence by Binzey Helpers.

  • Existing Bin Damage: Binzey is not liable for damage to bins that are already damaged prior to cleaning (Bin Bath service).

  • Trailer Placement Damage: Any damage to driveways or property due to agreed-upon Big Haul trailer placement is the customer's/Community's responsibility.

  • Underground Utilities: Binzey is not responsible for damage to underground utilities that are not properly marked by the customer/Community prior to service (e.g., for Big Haul placement or significant Trash Advanced removal).

  • City/Waste Hauler Actions: Binzey is not responsible for trash not removed by the city or the Community's primary waste hauler due to their regulations or actions.

  • Third-Party Actions: Binzey is not responsible for items placed in customer trash/bins by a third party.

  • Fines: Binzey is not responsible for fines applied by the city or other authorities due to improper trash/waste placement or non-compliance by the customer/resident/Community. Binzey is not liable for Community/HOA fines related to waste management for short-term rentals managed by residents.

  • Personal Items: Binzey is not responsible for damage to or disposal of personal items placed in the Big Haul trailer or left near areas designated for Trash Advanced services that were not listed on the service request.

  • Cardboard Condition: Binzey is not responsible for the condition (e.g., wetness) of cardboard left out for collection.

  • Loading Injuries (Big Haul): Binzey is not responsible for injuries sustained by non-Binzey personnel while loading/unloading the Big Haul trailer.

  • Pet Safety: Binzey is not responsible for incidents involving pets that are not properly restrained by residents during service times.

Disputes/Binding Arbitration

  • Any dispute arising from this Agreement or Binzey Services is subject to binding arbitration and other terms outlined in the Binzey Conditions of Use (available on the Binzey website or upon request). By using Binzey, the Community agrees to these dispute resolution terms.

Contact Information

  • For help, questions regarding these terms, or service inquiries, please contact Binzey Customer Service at help@binzey.com or visit www.binzey.com.